VIP Game Bookings

This game slot will be reserved for the next 60 minutes.

Once paid, your game slot is secured.

Approximately fifteen minutes before the game starts, a game invite will be sent to the email address you provided above (note: this may not be the same as the email address you use for payment, so check carefully).

The invite will include a one-time Personal Game Code (PGC); you will need to use this code to access the game.
DO NOT share your invite or this code with anyone else, as this code only allows a one-time entry to the game (meaning that entry will be assigned to the FIRST person and ONLY that person to use it).

Make sure you allow plenty of time before the game start time to join the video session; once the game has started you may not be able to get in until a member of Puzzled Frog Interactive staff is available to let you in (which may not be for the entirety of the game).

Tapping on the video invite link will take you to either the video conference website or app. You will then be taken to a waiting room where Puzzled Frog Interactive staff admit players into the main game.

Once in the game session, you should see a pre-game countdown host screen. The game will begin at the appointed time.

Feel free to introduce yourselves and chat with other players - or discuss your winning strategy :)

At the start of the game you will be given a short introduction to the story and what you can expect, before crossing over to the live environment to interact with the actor.

There will be a short summary when your game concludes followed by a credits screen, giving you time to say your goodbyes to other players. Once the credits have finished, the Video session will end.

It is your responsibility to ensure you have the equipment and software system requirements to use video conferencing software effectively.

Should technical difficulties arise which originate at our end and which detrimentally affect gameplay, we will issue a replacement game.

Puzzled Frog Interactive cannot be held responsible for the quality/consistancy (or lack thereof) of technical equipment being used by players, or the reliability of your internet connection/speed and there is therefore no obligation for us to issue replacement games or refunds under these conditions.

Be careful with the use of profanities during a game so as not to offend other players. Keep in mind there may be younger players in the same game with you and/or players who may find such language offensive. We do understand that in the heat of the moment, such words may inadvertently pop out; in these instances, Puzzled Frog Interactive staff will politely remind you to be more mindful. Should inappropriate language continue without due consideration for other players, you may be removed from the video session. Under these conditions, no replacement or refund will be issued.

NO bullying or deliberately causing offence to other players or Puzzled Frog Interactive staff will be tolerated. Any players exhibiting this behaviour will be removed from the video session and possibly blocked from future games. Under these conditions, no replacement or refund will be issued.

NO discrimination towards other players or Puzzled Frog Interactive staff will be tolerated. Any players exhibiting this behaviour will be removed from the video session and possibly blocked from future games. Under these conditions, no replacement or refund will be issued.

NO nudity, partial nudity or lewd behaviour will be tolerated. Any players displaying full nudity or exhibiting overt, explicit and/or lewd behaviour will be immediately removed from the video session and possibly blocked from future games. Under these conditions, no replacement or refund will be issued.

All game sessions are video recorded by Puzzled Frog Interactive. Complete videos, segments or stills may be used for internal auditing, quality assurance, review, training, evidence, promotional marketing/advertising in print media and/or electronic media (including the internet), and other similar purposes. By reading and agreeing to these terms and conditions (required prior to payment), you acknowledge that you give your permission for Puzzled Frog Interactive to record you and to use a video reproduction of you (and/or your voice) in part or whole, for such purposes, without expectation of compensation or renumeration, now or in the future.

Puzzled Frog Interactive reserves the right to remove any players for any detrimental behaviour not specifically outlined above but that is affecting Puzzled Frog Interactive staff or other players in an adverse way; any such players will be removed from the video session and possibly blocked from future games. Under these conditions, no replacement or refund will be issued.

Where applicable, Puzzled Frog Interactive will pass on recordings and any other communications to the relevant authorities where requested to do so or where deemed necessary.